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Terms & Conditions

Geek2Go, LLC – Terms & Conditions

1. Service Authorization

By signing this form, you authorize Geek2Go, LLC to perform diagnostic, repair, upgrade, or other services on your device. You confirm that you are the legal owner or have permission from the owner to authorize this service.

2. Minimum Bench Fee

  • A minimum diagnostic/bench fee of $79.99 applies to all devices checked in for service.
  • This fee is non-refundable and will be applied toward the total cost of repair if you proceed.
  • If you decline the repair, the bench fee still applies for time and labor spent diagnosing the issue.

3. Data Responsibility

  • Geek2Go is not responsible for any data loss during service.
  • You are responsible for backing up your data before service begins.
  • If you request a data backup as part of the repair, Geek2Go will take reasonable steps to preserve it, but success is not guaranteed.

4. Repair Process & Risks

  • Repairs may require opening the device, which may void the manufacturer’s warranty.
  • Devices may fail during repair due to pre-existing issues (e.g., liquid damage, age, wear).
  • If additional issues are discovered, we will contact you for approval before proceeding.

5. Warranty

  • Repairs: 1-year labor warranty on all repairs.
  • Parts: Most parts carry a 1-year warranty (manufacturer coverage applies).
  • Pre-Owned Devices: Up to 3-year warranty (as stated at purchase).
  • Smartphones & Tablets – Aftermarket Screens: Lifetime manufacturing warranty against defects.

Limitations: No coverage for DOA devices, water damage, pre-existing motherboard issues, or loss of water resistance. No warranty on accidental, physical, or liquid damage, or misuse.

6. Payment Terms

  • Full payment is due upon completion of service before the device is released.

  • Special Orders (Over $150): May require partial or full payment in advance. These payments are non-refundable. If canceled, store credit will be issued instead of a refund.

  • At minimum, a deposit is due upon check-in.

  • Card Processing Fee: A 3.5% service fee applies to all in-store credit and debit card transactions. Geek2Go also accepts checks and cash. All prices and quotes provided are cash-based.

7. Managed Care Subscription Terms

Payment Options

  • One-Time Renewal: Customers may renew manually with a one-time payment. Accepted payment methods: credit cards, checks, and cash.
  • Auto-Renewal (Optional): Customers may choose automatic annual renewals via Stripe. By enrolling, you authorize Geek2Go to automatically bill your payment method until canceled.

Auto-Renewal Terms

  • Renewal Notice: Customers receive an email reminder before renewal.
  • Cancellation: Cancel anytime via the Stripe portal or email support@geek2gomn.com. If canceled mid-term, coverage continues until the end of the paid period but will not renew.
  • Declined Payments: Stripe will retry up to four (4) times over 14 days. If payment cannot be processed after two weeks, the subscription is canceled.
  • Refunds: All payments are non-refundable. No partial credits for unused time, cancellations, or early termination.
  • Customer Responsibility: Customers must keep billing information up to date.
  • Service Changes: Geek2Go may update pricing, benefits, or features. Customers will be notified if changes affect active subscriptions.
  • Termination: Geek2Go may suspend or cancel subscriptions immediately for fraud, abuse, or misuse.

8. Hold Harmless Agreement

By agreeing to service, you release Geek2Go, its owners, and employees from liability for:

  • Data loss or corruption
  • Damage from pre-existing conditions
  • Delays due to parts availability or shipping
  • Loss or theft caused by events beyond our control

Pre- & Post-Inspection Policy: Geek2Go inspects major components (display, touch, buttons, cameras, ports, audio, wireless) before and after repair. If a device is too damaged for a full pre-inspection, Geek2Go is not liable for components found to be non-functional after the repair.

9. Customer Acknowledgment

By checking in your device with Geek2Go, you confirm that all information provided is accurate and that you have read, understood, and agree to the Terms & Conditions stated above.
You authorize Geek2Go to perform the service(s) as described and accept the associated fees, risks, and warranty terms.