Terms & Conditions

Our Terms & Conditions

1. Service Authorization

By signing this form, you authorize Geek2Go, LLC to perform diagnostic, repair, upgrade, or other service on your device. You confirm that you are the legal owner or have permission from the owner to authorize this service.

2. Minimum Bench Fee

• A minimum diagnostic/bench fee of $79.99 applies to all devices checked in for service.
• This fee is non-refundable and will be applied toward the total cost of repair if you proceed.
• If you decline the repair, the bench fee still applies for time and labor spent diagnosing the issue.

3. Data Responsibility

• Geek2Go is not responsible for data loss during service.
• You are responsible for backing up your data before service begins.
• If you request a data backup as part of the repair, we will take reasonable steps to preserve it, but success is not guaranteed.

4. Repair Process & Risks

• Repairs may require opening the device, which may void any manufacturer warranty.
• Some devices may fail during repair due to pre-existing issues (e.g., liquid damage, age, wear).
• If additional issues are discovered, we will contact you for approval before proceeding.

5. Warranty

• Repairs: 1-year labor warranty on all repairs.
• Parts: Most parts carry a 1-year warranty (manufacturer coverage applies).
• Pre-Owned Devices: Up to 3-year warranty (as stated at purchase).
• Smartphones & Tablets – Aftermarket Screens: Lifetime manufacturing warranty against defects. No coverage for DOA devices, water damage, pre-existing motherboard issues, or loss of water resistance.
• Limitations: No warranty on accidental, physical, or liquid damage, or issues caused by misuse.

6. Payment Terms

• Full payment is due upon completion of service before the device is released.
• Special Orders (Over $150): May require partial or full payment in advance. These payments are non-refundable. If the order is canceled, store credit will be issued instead of a refund.
• At minimum, a deposit is due upon check-in.

8. Hold Harmless Agreement

You agree to release Geek2Go, its owners, and employees from any liability for:

• Data loss or corruption
• Damage from pre-existing conditions
• Delays due to parts availability or shipping
• Loss or theft caused by events beyond our control

Pre- & Post-Inspection Policy: To reduce liability, Geek2Go performs a pre-inspection of all major components (e.g., display, touch, buttons, cameras, ports, audio, wireless functions) before repair, and a post-inspection after repair. If the device is so severely damaged that a full pre-inspection cannot be completed, Geek2Go is not liable for any components found to be non-functional after the repair is completed.

Customer Acknowledgment

I confirm that all information I have provided is accurate, and I have read, understood, and agree to the Terms & Conditions stated above. I authorize Geek2Go to perform the service(s) as described and understand the associated fees, risks, and warranty terms.