Terms & Conditions
Geek2Go, LLC will only perform and provide computer services, repairs, and upgrades as requested by the Customer and as a service. There may be circumstances under which your Computer can not be repaired. You understand that in the process of working on your Computer, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Geek2Go, LLC will not be responsible for data loss. You authorize Geek2Go, LLC to install anti-virus and other necessary software on your Computer to perform required services, including remote access software. All repair software will be deleted / uninstalled upon completion of the service.
BILLING & PAYMENTS
1. Managed Care
Managed service plans are monthly, and yearly agreements. If Customer opts to pay annually, the customer will receive a two month discount. The full cost is due in advance prior to any services being performed. If the customer opts to pay monthly, the fee is due and payable in advance on the date the customer signs up for the plan. Customer agrees to permit the monthly fee to be charged to a credit or debit card provided to GEEK2GO, LLC. GEEK2GO, LLC may store such card information necessary to make the monthly payment, recurring charge. A late payment fee of 1.5% per month shall be assessed for any rejected credit card authorizations and on any past due amounts after 30 days.
2. Prepaid Block Hours
Discounted Block Time rates are available and are pre purchased before service. Pre purchased time will not expire, and is not transferable or refundable.
1.3 Hourly Rates & Predetermined Costs.
Our normal hourly rate is $75 an hour. Onsite visits require 1 hour minimum and are billed thereafter in ½ hour increments. In Store labor & Remote Support is billed in ½ hour increments. Our Managed Care plans include pre-paid service hours, once those hours have been used, managed care members will then default to our discounted hourly rate at $60 an hour.
Customers will be provided with an invoice detailing all costs. Customers will be asked to pay for any parts, accessories, and/or software needed to perform the job at hand prior to the work being performed. All labor costs will be due at the completion of the service.
Services are provided in an effort to fix, upgrade, or otherwise repair the Computer for which you request such services. Your Computer will not be intentionally harmed. The primary goal is to fix your Computer, not damage it. In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, poorly configured software, or hardware problems/failures, you agree to hold Geek2Go, LLC and its owners, employees, and agents harmless from any and all damages resulting from such problems. It is your responsibility to back up your data. Geek2Go, LLC will not be responsible for data loss. Geek2Go, LLC assumes no liability for loss of profits, special, incidental or consequential damages that may result to Customer. In no event shall Geek2Go, LLC be liable for damages in excess of the fees and costs paid under this Service / Repair Order Form.
REPAIRS & SERVICE GUARANTEE
All services and repairs are guaranteed for 10 days from the completion / acceptance date on the Ticket / Outtake Form. If later found that the service or repair was incorrectly diagnosed by the technician, Geek2Go, LLC will perform the repair/service free of any labor charge up to $100. New parts will be charged to the Customer. The foregoing shall be the sole and exclusive remedy of you, the Customer.
BACKUP OF DATA
Customer is responsible for the backup of data on the Computer and its system. At request of Customer, Geek2Go, LLC will back up data for an additional fee. Customer must provide an external storage device, or customer can purchase cloud storage from one of our partners like Carbonite. Windows and program files folders will not be backed up without a specific written request from the Customer. Geek2Go, LLC will not be held responsible for files that are not backed up and lost. Geek2Go, LLC is in no way responsible for the content of the Customer’s files.