This Privacy Policy explains how Geek2Go, LLC collects, uses, protects, and handles customer information for repairs, quotes, support, website visits, email, SMS, and marketing communications.
Effective Date: June 11, 2026. Business: Geek2Go, LLC. Website: https://geek2gomn.com. Phone: 218-830-4335. Email: support@geek2gomn.com. Address: 4552 Main St., Pequot Lakes, MN 56472. This policy applies to information collected through the Geek2Go website, quote requests, repair intake, phone calls, texts, emails, in-store service, remote support, on-site support, managed care plans, device sales, and related customer communications.
Geek2Go does not sell, rent, trade, or give out customer data or personal information
We use customer information to provide requested services, communicate with customers, operate the business, and send marketing only where allowed
This policy is written for customers, website visitors, and people who contact Geek2Go
2. Information We Collect
Geek2Go collects information that customers provide directly, information needed to perform requested services, and limited technical information from website or communication tools.
Contact information such as name, phone number, email address, mailing address, business name, and preferred contact method
Repair, quote, and service details such as device type, model, serial number when needed, issue description, service history, photos, estimate notes, approval records, invoices, and warranty details
Communication details such as emails, text messages, call notes, form submissions, appointment notes, repair status updates, and marketing preferences
Account or access information that a customer chooses to provide for a requested service, such as passwords, recovery keys, administrator access, or software license details
Payment and transaction details such as purchase records, invoice amounts, payment status, deposits, and refund or store-credit records. Geek2Go does not intentionally store full payment card numbers
Website and technical information such as IP address, browser type, device type, pages visited, referring pages, form activity, and similar analytics or security information
3. How We Use Information
Geek2Go uses customer information for practical business and service purposes tied to repair, support, communication, security, and customer care.
Respond to quote requests, questions, appointment requests, and repair status inquiries
Diagnose, repair, test, configure, support, sell, recycle, or protect devices and related technology
Prepare estimates, invoices, receipts, warranty records, service notes, managed care records, and customer history
Send service-related messages such as repair updates, appointment reminders, estimate approvals, pickup reminders, warranty notices, and account or plan notices
Send marketing communications, promotions, service reminders, educational tips, deals, or specials by email, SMS, MMS, phone, or mail where allowed and consistent with customer preferences
Improve the website, customer experience, service quality, fraud prevention, spam prevention, security, and internal business operations
4. Email, SMS, Phone, and Marketing Communications
When you provide your email address or phone number, Geek2Go may use it to contact you about requested services and, where allowed, to send marketing messages such as reminders, updates, offers, deals, specials, or service information.
You may opt out of marketing emails by using an unsubscribe link when available, replying with an opt-out request, or contacting Geek2Go
You may opt out of SMS or MMS marketing messages by replying STOP to the number that sent the message. For help, reply HELP or contact Geek2Go at 218-830-4335
Message and data rates may apply for SMS or MMS messages. Your wireless provider may charge you based on your plan
Opting out of marketing messages does not stop necessary service-related communications, such as repair updates, appointment information, warranty notices, account notices, or transaction messages
Geek2Go may keep a limited record of opt-out requests to honor your communication preferences
5. Data From Devices and Remote Support
Repair and support work may involve access to devices, systems, software, files, accounts, or data. Geek2Go limits access to what is reasonably needed for the requested service.
Customers are responsible for backing up important data before service whenever possible
Geek2Go does not browse, copy, or use personal files except as reasonably needed to diagnose, repair, transfer, recover, back up, or verify requested work
Remote support is performed with customer permission, and the customer should close private files or windows before a remote session begins
Passwords, recovery keys, and access details should be changed by the customer after service when appropriate
Data recovery, backup, transfer, or malware cleanup may expose file names, folder structures, account information, or other data needed to complete the requested work
6. Sharing Information
Geek2Go does not sell, rent, trade, or give out customer data or personal information for outside marketing. We do not provide customer lists to other businesses.
Trusted service providers may process limited information only as needed to help Geek2Go operate, such as website hosting, email delivery, SMS messaging, payment processing, scheduling, repair records, security tools, analytics, or customer support systems
Information may be shared when needed to complete a requested service, such as ordering parts, processing payments, handling warranty or protection claims, shipping devices, or coordinating approved third-party services
Information may be disclosed if required by law, court order, lawful request, fraud prevention, collection of unpaid balances, business protection, customer safety, or protection of Geek2Go's legal rights
Geek2Go expects service providers to use customer information only for the service they provide to Geek2Go, not for their own marketing
7. Website Tools, Cookies, and Third-Party Features
The Geek2Go website may use cookies, analytics, embedded maps, review widgets, forms, spam prevention, hosting tools, and similar technologies to keep the site working and improve customer experience.
Website tools may collect technical information such as IP address, browser, device type, pages visited, referring pages, and interaction data
Embedded third-party features such as maps, review widgets, iframes, or forms may collect information according to their own privacy practices
Browser settings may allow you to limit cookies or tracking technologies, but some site features may not work as expected
Geek2Go does not use website data to sell personal information
8. Security and Retention
Geek2Go uses reasonable administrative, technical, and physical safeguards to protect customer information. No website, email, text, remote support tool, or storage system can be guaranteed completely secure.
Customer records are kept only as long as reasonably needed for service history, warranty support, business records, tax and accounting requirements, legal compliance, dispute handling, fraud prevention, and customer support
Sensitive access details should be provided only when needed for service and should be changed by the customer after service when appropriate
Geek2Go does not intentionally collect more information than is reasonably needed for the service, communication, or business purpose involved
9. Customer Choices and Requests
Customers may contact Geek2Go to ask questions about their information, update contact details, change communication preferences, or request that certain records be corrected or removed when practical and legally allowed.
Some records may need to be kept for invoices, warranty history, accounting, legal compliance, fraud prevention, dispute handling, or legitimate business records
Marketing preferences can be updated by contacting Geek2Go, using available unsubscribe links, or replying STOP to applicable text messages
Customers should notify Geek2Go if their phone number, email address, mailing address, business name, or authorized contact changes
10. Children
Geek2Go services and website content are intended for general audiences and are not directed to children under 13. Geek2Go does not knowingly collect personal information from children under 13 through the website.
A parent or guardian may contact Geek2Go if they believe a child provided personal information
11. Changes to This Policy
Geek2Go may update this Privacy Policy from time to time. The posted version applies once published unless a different effective date is stated.
Policy updates may reflect changes in services, communication tools, website features, business practices, or legal requirements
12. Contact Geek2Go
Questions about this Privacy Policy or customer information can be directed to Geek2Go, LLC at support@geek2gomn.com, by phone at 218-830-4335, or by mail or in person at 4552 Main St., Pequot Lakes, MN 56472.
Please do not send passwords, full payment card numbers, private files, or other sensitive details by email unless Geek2Go specifically asks for them for a requested service
