Terms of Service

1. Terms & Conditions Overview

Effective Date: [Insert Date]. Business: Geek2Go, LLC. Website: https://geek2gomn.com. Phone: 218-830-4335. These Terms apply to repairs, diagnostics, device sales, special orders, remote support, on-site support, data recovery, Managed Care plans, and other services.

• By leaving a device, approving a quote, signing an acknowledgment, purchasing a device, enrolling in a plan, or paying an invoice, you agree to these Terms.

2. Service Authorization

You authorize Geek2Go to inspect, diagnose, repair, test, configure, update, or service the device, system, or account you provide. You confirm that you own the device or have permission from the owner to authorize service. Geek2Go may perform reasonable testing before, during, and after service.

3. Diagnostics and Estimates

Some services require diagnostic work before a final repair quote can be provided. Quotes and turnaround times are estimates and can change due to hidden damage, liquid damage, prior repair attempts, parts availability, shipping delays, supplier pricing, software issues, account locks, or additional findings.

• A non-refundable diagnostic fee may apply
• The standard diagnostic fee is currently $75 unless otherwise stated
• If you approve a repair, the diagnostic fee may be credited when applicable
• Geek2Go may decline repair or service requests

4. Pricing, Payment, and Card Service Fee

Payment is typically due in full at drop-off unless otherwise stated in writing. If only a deposit or partial payment is collected at drop-off, the remaining balance is due at checkout before release of the device. All advertised and quoted prices are the cash/check price unless stated otherwise.

• Accepted methods: cash, approved checks, and payment cards
• Card payments are subject to a 3.5% card service fee
• Geek2Go may require full or partial prepayment for certain services and special-order items
• Returned checks, declined payments, or reversed transactions may lead to extra fees, collection actions, or service limits

5. Refunds, Store Credit, and Special Orders

Geek2Go does not generally offer cash refunds. At our discretion, eligible returns or adjustments may be handled as store credit, exchange, repair correction, or warranty service.

• Diagnostic fees and labor already performed are non-refundable unless required by law
• Completed services and special-order parts or devices are non-refundable once ordered
• Deposits, shipping charges, data recovery attempts, remote support, on-site service, software work, and managed care subscriptions are non-refundable unless required by law
• Opened or installed parts are non-refundable

6. Data Loss and Backups

Geek2Go is not responsible for data loss. We will make reasonable efforts to avoid data loss and may recommend or perform backup support, but losses can still happen during service. Customers are responsible for keeping their own backups when possible.

• Unless approved and paid for, Geek2Go is not responsible for preserving files, photos, documents, emails, software, or account data
• Data-related losses can occur during diagnostics, repair, malware cleanup, software repair, or transfer work

7. Passwords, Accounts, and Access

Some services require passwords, recovery keys, account access, software licenses, or administrator permissions. You are responsible for providing approved access for the requested work.

• Delays can occur from missing credentials, account locks, activation locks, or unavailable recovery methods
• We do not bypass stolen-device protections where ownership or authorization cannot be verified

8. Repair Risks

Repair work may reveal, worsen, or fail to resolve pre-existing or hidden problems, especially on older, water-damaged, board-repaired, or previously repaired devices.

• Data loss
• Device failure
• Board failure
• Storage failure
• Software corruption
• Loss of water resistance
• Loss of manufacturer warranty
• Cosmetic marks from disassembly
• Additional issues may become visible

9. Liquid Damage and Data Recovery

Liquid damage and data recovery are not guaranteed. Liquid damage may appear to recover temporarily and then fail later. Data recovery results can be partial or incomplete.

• Recovery may produce incomplete, corrupted, renamed, or missing files
• Fees may apply for evaluation, attempts, parts, donor devices, tools, media, third-party recovery, or shipping

10. Customer-Supplied Parts

Geek2Go may decline to install customer-supplied parts. If accepted, we do not guarantee the part quality or reliability.

• Labor charges still apply if supplied parts are defective, incorrect, incompatible, or do not resolve the issue

11. Repair Warranty

Warranty terms vary by repair type and are listed on the invoice, receipt, or service record when applicable. Coverage applies only to qualifying parts and labor performed by Geek2Go and is limited.

• Warranty excludes unrelated issues, pre-existing damage, liquid damage, misuse, unauthorized service, software issues, data loss, account issues, malware reinfection, and water-resistance loss
• Opening, modifying, or having the device repaired by others may void warranty coverage

Phone and Tablet Repair Warranty

Phone and tablet replacement parts are covered by a lifetime warranty unless otherwise noted. Batteries have a 1-year warranty from purchase and are consumable.

• Batteries are covered only for qualifying defects
• Physical damage, cracked glass, liquid damage, misuse, and software/account issues are not covered

Computer Repair Parts Warranty

Replaced computer repair parts generally include a 1-year warranty unless otherwise stated.

• Warranty covers qualifying hardware defects only
• Not covered: software issues, misuse, accidental damage, liquid damage, malware, and data/account-related issues

Console Parts Warranty

Replaced console parts include a 1-year warranty unless otherwise stated and cover qualifying hardware defects or faults only.

• Not covered: software issues, physical or liquid damage, misuse, wear, overheating from poor ventilation, and data/account issues

Custom-Built Computer Warranty

Custom-built computers include a 1-year warranty covering parts and labor for qualifying hardware issues under normal use.

• Warranty does not cover misuse, damage from improper use, or overclocking/power surge issues
• Labor can still apply after first-year repair windows, even when manufacturer support continues

Warranty on Computers Purchased from Geek2Go

Computer purchases may include a 1-year or 3-year warranty depending on model and sale terms. Batteries are considered consumable and include a 90-day warranty unless stated otherwise.

• Battery wear beyond warranty
• Physical or liquid damage
• Drops, misuse, tampering, unauthorized repairs
• Software corruption, account issues, or power-related damage
• Accessories are not covered unless specifically included

Warranty on Mobile Devices Purchased from Geek2Go

Mobile devices purchased from Geek2Go include a 60-day warranty unless a longer term is stated. Coverage includes qualifying defects only.

• Not covered: physical or liquid damage, cracked glass, drops or impact, carrier issues, account locks, and accessories not specifically included
• Battery wear is excluded unless stated otherwise

13. Managed Care Plans

Managed Care subscriptions are non-refundable and are not insurance. Benefits vary by plan and can include security, monitoring, maintenance, remote support, priority support, and service discounts as listed.

• No prorated refunds for unused time when canceling mid-cycle
• No guarantee of zero failures, perfect security, or zero data loss
• No included parts, replacement devices, liquid or physical damage repair, data recovery, specialty repair, on-site service, or software subscriptions unless listed in writing
• Plan benefits may be suspended or cancelled if payment is past due

14. Remote and On-Site Support

Remote and on-site support fees are based on current rates and may include minimum charges, travel fees, after-hours charges, emergency rates, and time-based fees where applicable.

• Remote support is considered started once Geek2Go begins working on the customer's device
• We are not responsible for failures caused by internet outages, power issues, third-party systems, unsupported software, or building infrastructure

15. Pickup, Storage, and Abandoned Devices

Customers should pick up devices promptly after service completion or decline. Geek2Go will attempt reasonable contact before storage actions.

• Extended storage can be charged where allowed by law
• Unpicked devices may be treated as abandoned property under Minnesota law
• Applicable unpaid charges may be deducted from lawful sale proceeds where allowed

16. Limitation of Liability

To the fullest extent allowed by law, Geek2Go's liability is limited to the amount paid for the specific service or product involved.

• Geek2Go is not liable for indirect losses such as lost data, income, profits, productivity, interruption, missed deadlines, or account lockouts
• Some limitations may not apply where prohibited by law

17. SMS and Email Marketing Communications

By providing your mobile number or email address, you agree that Geek2Go may send service-related and marketing communications, including important information, appointment or repair updates, reminders, deals, specials, and other offers. SMS or MMS marketing messages may be sent periodically, up to 4 messages per month.

• You may opt out of SMS or MMS messages at any time by replying STOP to the number that sent the message. You may receive one final message confirming your opt-out request
• For SMS or MMS help, reply HELP to the number that sent the message, or contact Geek2Go at 218-830-4335
• Message and data rates may apply. Geek2Go does not charge for text messages, but your wireless provider may charge based on your text or data plan
• Participating United States carriers may include major and regional wireless carriers. Carriers are not liable for delayed or undelivered messages
• You agree to notify Geek2Go if your mobile number or email address changes so your contact information can be updated
• Information connected with SMS, MMS, or email communications may include your phone number, email address, carrier name, and the date, time, and content of messages, along with information you provide. Geek2Go may use this information to contact you and provide requested services
• You may unsubscribe from marketing emails using the unsubscribe link in the email when available, by replying with an opt-out request, or by contacting Geek2Go
• Geek2Go may change, suspend, or terminate SMS, MMS, or email communication services at any time, with or without cause or advance notice

18. Changes to These Terms

Geek2Go may update these Terms from time to time. The version posted at the time of service, purchase, enrollment, or approval generally applies to that transaction unless law requires otherwise.

19. Customer Acknowledgment

By approving service, signing acknowledgment, purchasing a device, enrolling in a plan, or paying an invoice, you confirm you understand these terms and the risks, payment structure, and warranty limits described above.

• Service approval confirms agreement to payment and process expectations
• You confirm data backup responsibility
• You acknowledge non-refundable charges and warranty limitations